FAQ
1. Order & Product Questions
Q1: Can I modify or cancel my order after payment? A: You can apply to modify or cancel the order for free within 48 hours of payment before the order is shipped. Once the order is processed and shipped, it cannot be cancelled. You can apply for return after receiving the goods.
Q2: Are the home products environmentally friendly and non-toxic? A: All our home daily necessities have passed quality and environmental protection tests, which are safe, non-toxic, odor-free, and in line with daily household use standards, safe for families, children and pets.
2. Shipping & Delivery Questions
Q3: How long will it take to receive my order? A: Standard shipping takes 5–10 business days for domestic orders, expedited shipping takes 2–4 business days. International orders take 10–20 business days depending on the destination.
Q4: Why is my logistics tracking not updated? A: Logistics information may be delayed during peak shipping seasons or cross-border transportation. If there is no update for more than 5 business days, please contact us, and we will check the package status for you.
3. Return & Refund Questions
Q5: Do I need to pay for return shipping fees? A: Free return shipping for product quality problems, wrong delivery and store-side errors. For personal reason returns, customers need to bear the return shipping fee.
Q6: How long will the refund arrive? A: We will process the refund within 3–7 business days after receiving the returned goods. The specific arrival time depends on your payment platform’s processing cycle.
4. Payment & Account Questions
Q7: Is online payment safe? A: All payment channels are officially certified and encrypted. We will not store any of your payment sensitive information, ensuring 100% transaction security.
Q8: What should I do if I forget my account password? A: You can click "Forgot Password" on the login page, retrieve and reset your password through the bound email address.