Return & Refund Policy

1. Return Eligibility

Customers can apply for a return or refund within 30 calendar days of receiving the order. To be eligible for return, the products must be unused, unwashed, undamaged, and kept in original packaging with all tags, accessories, and manuals intact. Disposable daily necessities (such as cleaning wipes, disposable tableware) and customized home products are non-returnable and non-refundable for hygiene and personalized reasons.

2. Valid Return Reasons

  • Received defective, damaged, or broken products due to logistics or production problems
  • Received wrong items or missing parts
  • Product quality problems that affect normal use
  • Personal reasons for unsatisfactory products (products must be intact and unused)

3. Refund Rules

  • Quality/Store-side Problems: We will bear the return shipping fee and provide a full refund or free reshipment.
  • Personal Reasons Return: Customers need to bear the return shipping fee. We will refund the product price after receiving and inspecting the returned goods.
All refunds will be processed within 3–7 business days after we receive and verify the returned products. The refund will be returned to your original payment account. The arrival time of the refund depends on the processing rules of your payment platform.

4. Return Process

1. Contact our customer service to submit a return application and describe the return reason, and provide product photos or videos if necessary. 2. Wait for our team to review and approve the return application, and obtain the return address. 3. Send the package back according to the specified address and retain the logistics waybill. 4. After we receive and inspect the goods, complete the refund or reshipment.