Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends, public holidays, and store closed days) after payment confirmation. For customized home products or pre-sale daily necessities, the processing time will be extended to 3–7 business days, and the specific time will be marked on the product detail page. We do not process or ship orders on non-business days.

2. Estimated Delivery Time

  • Standard Shipping: 10–20 business days for international orders.
  • Expedited Shipping: 6–12 business days for international orders.
Delivery time is an estimated timeframe and may be delayed due to weather conditions, logistics peak seasons, customs clearance, or courier service delays. We are not responsible for involuntary shipping delays caused by third-party logistics providers.

3. Order Tracking

Once your order is shipped, you will receive an automated email containing the tracking number and tracking link. You can check the real-time logistics status of your home goods and daily necessities through the official courier website or our order tracking page on the website.

4. Shipping Exceptions

If your package shows as delivered but you have not received it, please contact our customer service team within 48 hours. We will assist you in verifying the logistics information. For lost or damaged packages during transportation, we will provide free reshipment or full refund solutions according to the actual situation.